Privacy Policy

This Privacy Policy explains how LauraO Design collects, uses, and protects your personal data. I am committed to handling your information responsibly and in line with the UK GDPR and the Data Protection Act 2018.
LauraO Design is the trading name of Laura Osborn, operating as a sole trader in the United Kingdom.

Email: laura@lauraodesign.com

I am the data controller for the personal data collected through this website.

I may collect the following information when you use this website or contact me:

• Contact details such as your name, email address, and phone number (if provided).

• Project information you share when enquiring about design services.

• Website usage data such as IP address, browser type, and pages viewed (collected through Wix’s built‑in functionality).

• Cookie data, depending on your cookie preferences.

Your data may be collected through:

• The contact form on this website (powered by Wix).

• Direct email communication via Outlook.

• Files or information shared during a project (stored in OneDrive).

• Essential cookies used by Wix to support website functionality.

Your data is used for:

• Responding to enquiries and communicating with you.

• Preparing proposals, quotes, or project documentation.

• Managing and delivering agreed design services.

• Basic business administration and record‑keeping.

• Maintaining website functionality and improving user experience.

I rely on the following lawful bases:

• Contract — when processing is necessary to respond to an enquiry or deliver agreed services.

• Legitimate interests — for website functionality, business administration, and occasional follow‑up messages to existing professional contacts.

• Consent — for any non‑essential cookies (if used in the future).

On occasion, project work may involve trusted subcontractors. When this happens, only the information required to complete the work will be shared, and subcontractors are required to handle all data securely and in line with UK GDPR.

Personal data may be processed or stored using third‑party providers, including:

• Wix — website hosting and contact forms

• Microsoft Outlook — email communication

• Microsoft OneDrive — cloud storage for project files

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These providers operate under their own privacy and security standards.

Occasional follow‑up messages may be sent to existing professional contacts where there is a legitimate business interest. You can request not to receive further messages at any time.

I do not send bulk marketing emails or newsletters.

Enquiry emails are retained for up to 12 months.

If a project proceeds, relevant communications and project files may be retained for up to 7 years for accounting and record‑keeping purposes.

Website usage data is retained according to Wix’s default settings.

Some third‑party providers (such as Wix and Microsoft) may store data outside the UK. When this happens, appropriate safeguards are used, such as standard contractual clauses or equivalent protections.

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Object to or restrict processing

• Request data portability

• Withdraw consent (where consent is the lawful basis)

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To exercise these rights, contact: laura@lauraodesign.com

Reasonable technical and organisational measures are in place to protect your data from loss, misuse, or unauthorised access.

This website uses essential cookies required for functionality and security.

Non‑essential cookies, such as analytics, will only be used with your consent.

Full details are provided in the Cookie Policy, which will be updated if additional tools (such as Google Analytics) are added in the future.

This Privacy Policy may be updated occasionally. The latest version will always be available on this page.

If you have any questions about this Privacy Policy or how your data is handled, please contact: laura@lauraodesign.com